Products that are eligible for returns, including ordering, shipping errors and damages in transit, not defined as "non-returnable" may be returned by original purchaser if return request is made within 72 hours of product receipt. All returns need to be authorized in advance. Contact Customer Service to obtain Return Authorization (RA). Credits for authorized returns is subject to a 20% handling charge and will be issued at the lesser of invoice price or current market price upon receipt of product and verification of return eligibility. Any unauthorized returns will not be processed for credit.
Controlled substance discrepancies should be reported immediately to Customer Service upon receipt of order per DEA regulations.
- Refrigerated or frozen product, including vaccines or biological products.
Products that have been used, damaged, opened, partially complete, marked, or without original labels.
- Short-dated, close-outs, seasonal or special order products.
Some Pet Products.
- Products stored improperly or exposed to hazardous conditions.
Voluntary or involuntary manufacturer product recalls will be handled in accordance to manufacturer instructions.
All drop shipped orders are subject to manufacturer's return policy.
The Return Authorization (RA) number must be clearly marked on the outside of the box containing the returned product(s).
Bulk returns, returns from inactive accounts, accounts with outstanding balances, or accounts in process of closing or transferring ownership may not be returns eligible and/or authorized.
Allow 2 to 3 weeks processing time on authorized returns from return receipt date. Please do not deduct any amounts from invoice payment related to the returned product before receiving credit memo.